1. Introduction

Welcome to ScanSewa, a comprehensive hospitality management platform developed and owned by Lacspace Corporation Pvt. Ltd. (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, store, and protect your personal and business information when you use our software platform, mobile app (SSBITE), and related services (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy. If you disagree with any terms in this privacy notice, please discontinue use of our Services immediately.

2. Scope of Policy

This Privacy Policy applies to:

Users and clients of ScanSewa Dashboard (hotels, restaurants, or service providers).
Users of the SSBITE Booking App (end customers booking rooms or tables).
Visitors accessing our website: https://scansewa.com.
Anyone who engages with us in other related ways, including sales, marketing, or events.

It governs all personal and non-personal data collected through our systems, APIs, and integrated tools.

3. Information We Collect

We collect information to provide, improve, and secure our services. This includes:

a) Information Provided by Businesses (B2B Clients)

We collect personal information that you voluntarily provide when you register, express interest in our products, or contact us. This may include business name, address, contact details, registration information, staff and user credentials, and uploaded data like menus, pricing, and business analytics.

b) Information Provided by Customers (SSBITE Users)

This includes name, contact number, email, booking preferences, and transaction history. Payment details are processed securely via third-party gateways and are not stored by us.

c) Automatically Collected Information

When you navigate our Services, we automatically collect certain information like your IP address, browser/device characteristics, operating system, referring URLs, location, and other technical data. This information is essential for security, operation, and our internal analytics. We also collect information through cookies and similar technologies, as detailed in our Cookie Policy.

4. How We Use Your Information

We use the information we collect for various purposes based on legitimate business interests, contract fulfillment, legal obligations, and your consent. These purposes include:

To operate and manage hotel & restaurant services efficiently.
To facilitate account creation, login, and user account management.
To facilitate bookings and enable user-to-user communication.
To process transactions, manage billing records, and fulfill orders.
To send administrative information, request feedback, and post testimonials (with your consent).
To improve our software through data analysis, identifying usage trends, and evaluating promotional campaigns.
To ensure system security, prevent fraud, and respond to legal requests.
To send you marketing and promotional communications (where permitted).

Your data is never sold, rented, or traded to any third party for their marketing purposes.

5. Data Storage & Security

All data collected through ScanSewa and SSBITE is stored on secure cloud servers managed by Lacspace Corporation Pvt. Ltd., deployed through verified, enterprise-grade cloud infrastructure providers. We employ advanced security measures to protect your data, including:

End-to-End Encryption (E2EE) for data in transit and at rest.
Role-Based Access Control (RBAC) to limit access to sensitive information.
Regular backups and robust data recovery systems.
Firewall & SSL/TLS layer protection.

Only authorized personnel under Lacspace’s security policy can access your business data for legitimate operational purposes.

6. Data Sharing & Disclosure

We only share information to comply with laws, provide services, protect your rights, or fulfill business obligations. We may share limited data with:

Service Providers: Third-party vendors for services like hosting, data analysis, email delivery, and customer support.
Payment Gateways: For secure processing of financial transactions.
Legal Authorities: Only when required by Nepalese law, a valid court order, or to prevent harm.

We do not sell or rent user information to advertisers or third-party marketers.

7. Data Retention

We retain user and business data only for as long as your account is active or as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax or accounting). Upon termination or written request, data can be permanently deleted or anonymized within 30 days.

8. Your Rights

You have full control over your information. Depending on your location, you may have the right to:

Access, review, and obtain a copy of your stored data.
Request corrections, updates, or erasure of your data.
Restrict or object to the processing of your personal information.
Opt out of marketing or promotional emails at any time.

For such requests, please contact our data support team at privacy@lacspace.com.

9. Cookies & Tracking Technologies

ScanSewa uses cookies and analytics tools (like Google Analytics) to improve user experience, maintain security, and analyze usage trends. You may choose to disable cookies in your browser, but this may limit certain functionalities of the platform. For more details, please review our Cookie Policy.

10. Third-Party Links

Our platform may contain links to third-party websites or payment gateways. We are not responsible for their privacy practices. Please review their respective policies before use.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected such data, it will be deleted immediately.

12. Data Transfers

If your data is transferred or backed up on servers outside Nepal, we ensure it is handled with the same level of protection and compliance as required by Nepal’s data protection standards, using legal mechanisms such as Standard Contractual Clauses (SCCs).

13. Policy Updates

We may update this Privacy Policy periodically to reflect system improvements or regulatory changes. The "Last Updated" date at the top of this page will be revised. Continued use of our Services after updates indicates your acceptance of the revised policy. The latest version will always be available at https://scansewa.com/legal/privacy-policy.

14. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Lacspace Corporation Pvt. Ltd.
Head Office: Kathmandu, Nepal
Email: privacy@lacspace.com