114 clear answers about ScanSewa’s AI POS, billing, QR ordering, kitchen display, analytics and more — organized by topic, with links straight to the details.
Signing up, hardware and going live with ScanSewa.
ScanSewa is an AI-powered business suite that unifies POS, billing, QR ordering, analytics, inventory and staff management in one dashboard. It helps restaurants, retail and other businesses across Nepal, Asia and worldwide run faster and grow smarter.
Request a free demo and our team tailors a setup to your business, imports your menu or catalogue, and guides you through onboarding and training so you can go live quickly.
No. ScanSewa runs on standard Android/iOS phones, tablets and computers in any modern browser. We only help you pick dedicated hardware (printers, KDS screens) if you want a fixed counter setup.
Yes. You can explore an interactive product tour and book a guided demo where we walk through your exact workflow before you commit.
Most single outlets are live within a day or two once the menu and staff are added. Larger or multi-location businesses get a guided rollout from our team.
No. The interface is designed to be intuitive from day one, and you can manage your menu and data in a familiar spreadsheet-style grid — paste from Excel and bulk-edit with no training.
Yes. You can paste your menu or catalogue straight from Excel or Google Sheets, or our team imports it for you during onboarding so you start with everything already in place.
The intelligent point of sale at the centre of your operation.
It is an AI-powered point of sale that handles orders, payments, tables and inventory, and connects directly to your kitchen, billing and analytics — the central nervous system of your business.
The POS suggests popular pairings and upsells at the point of order, flags low stock, and surfaces the insights that lift your average ticket — so staff sell more without extra effort.
Yes. Core billing and order-taking keep working during an internet outage and sync automatically the moment you reconnect, so service never stops.
Yes. Manage menus, pricing, staff and reporting across many locations from a single centralized dashboard, with per-outlet controls.
Yes. Build customizable modifiers, combos and add-ons (extra cheese, spice level, sizes) so orders are captured accurately and priced correctly every time.
Yes. See sales by staff member, clock-in/clock-out, and accountability per shift, so you can reward top performers and spot issues early.
Yes. The same POS powers cafés, bars and cloud kitchens as well as retail shops and counters — the workflow adapts to what you sell.
Fast, accurate bills, taxes and receipts.
Bills are generated straight from the order — subtotals, taxes and service charges are calculated automatically, and receipts are produced instantly for print or share.
Yes. Configure your tax rules once (for example 13% VAT) and every bill applies them correctly, so reconciliation goes from hours to minutes.
Yes. Split by item, by share or by amount, and take separate payments on one table without re-entering the order.
Yes. Print to a receipt printer or share a digital receipt. Receipts are branded to your business and generated automatically after payment.
Yes. Apply percentage or fixed discounts, promo codes and loyalty rewards at billing, with a full record kept for reporting.
Yes. Authorized staff can void or refund with a reason logged, so every adjustment is traceable in your reports.
Let guests scan, order and pay from their own phone.
Guests scan a QR code at the table, browse your menu, order and pay from their own phone — no app to install and no waiting for a server.
No. QR ordering opens instantly in the phone browser. There is nothing to install, so a first-time guest can order in seconds.
A QR order lands on your live-orders panel immediately and routes to the kitchen display and the right staff over real-time sockets, exactly like a counter order.
Yes. Guests can pay by QR wallet, card or cash-on-serve depending on what you enable, and the bill is settled against the table automatically.
Yes. Each table gets its own QR so orders are tied to the correct table, and staff always know where to serve.
Yes. The same ordering experience works for takeaway and pickup, and online channels flow into the same order queue.
Yes. ScanSewa supports local currencies and is built for businesses across Asia and worldwide, so your menu shows the right prices for your market.
A live kitchen screen that replaces paper tickets.
The KDS shows incoming orders on a kitchen screen and moves each ticket through New, Preparing and Ready — replacing paper dockets and cutting ticket times.
Orders from the POS and from QR ordering flow to the KDS instantly over real-time sockets, so the kitchen sees them the moment they are placed.
Yes. Route drinks, grill and dessert items to the right stations so each section only sees what it needs to prepare.
Yes. Each ticket shows a live timer so you can keep service fast and spot bottlenecks during a rush.
No. The KDS runs in a browser on any tablet, TV or computer, so you can use hardware you already have.
See and control your whole floor in real time.
A live floor view shows every table as free, seated or billing, so staff can seat guests, track service and turn tables faster.
Yes. Tables waiting to order, ready to serve or ready to bill are highlighted, so nothing slips through during a busy service.
Yes. Because each table has its own QR, orders and bills tie to the correct table automatically, and staff always know where to go.
Yes. Track seating and turnover to make the most of your floor during peak hours.
Yes. The Captain app lets floor staff take orders and manage service from their phone, synced live with the POS.
A single source of truth for every number.
Real-time revenue, orders, average ticket, top sellers, peak hours and staff performance — a single source of truth across all your outlets.
Yes. Numbers update live as orders and payments happen, so you never wait for an end-of-day report to know how the day is going.
Yes. AI-driven forecasting predicts busy periods and demand so you can staff and stock ahead of the rush.
Yes. Compare revenue, items and trends across locations from one dashboard to see what is working where.
Yes. Export data to Excel for accounting or deeper analysis, with every column kept correctly typed.
Yes. See which items drive revenue and which lag, so you can engineer your menu and pricing with real data.
Stock that keeps itself up to date.
Stock updates automatically as you sell, because items are linked to recipes and products — so your counts stay accurate without manual entry.
Yes. Get low-stock alerts before you run out, and let the AI flag items to reorder so you never miss a sale.
Yes. When a dish is linked to a recipe, selling it automatically depletes the ingredient stock, so raw material counts stay real.
Yes. Track purchases and suppliers so your stock, costs and reordering stay in one place.
Yes. Accurate usage tracking and low-stock insight help you order the right amount and cut waste.
Give every role exactly what it needs.
Yes. Role-based permissions give owners, managers, cashiers, captains and kitchen staff exactly the access they need — nothing more.
A shift checklist and task board that keeps opening, closing and daily routines accountable, so nothing gets missed across shifts.
Yes. Employee clock-in and clock-out is built in, and ties into performance and accountability reporting.
Orders route by role — kitchen staff see kitchen tickets, captains see their floor — so the right person always gets the right order.
Yes. See sales and activity per staff member to reward top performers and coach the rest.
Yes. The Captain app lets staff take and manage orders from their phone, live with the POS.
Turn one-time guests into regulars.
Yes. Reward customers with points and perks, set tiers, and bring guests back with offers that run automatically on your data.
Points are earned automatically on qualifying spend and can be redeemed at billing for rewards like free items or discounts.
Yes. ScanSewa keeps a lightweight CRM so you can understand customers, their favourites and their visit history.
Yes. Create offers and reward rules that trigger on customer behaviour to lift repeat visits and spend.
Yes. Guests earn and redeem across QR ordering and in-store, so the experience is consistent everywhere.
Take every kind of payment, settled cleanly.
Take cash, cards and QR / digital wallets, with each payment recorded against the bill and reconciled in your reports automatically.
Yes. Guests can settle by QR wallet from their phone, and the payment closes the table instantly.
Very fast — an order can be billed and settled in a couple of taps, which is what cuts checkout time dramatically during a rush.
Yes. Every payment is captured by method and time, so reconciliation and accounting exports are clean and accurate.
Yes. Take split or partial payments on one bill without re-entering items, then close the table when it is fully settled.
Yes. Payments and data are protected with encryption and strict access controls. Read more on our Security page.
A professional site connected to your menu.
Yes. Annual plans include a free, professional website for your business — a modern digital storefront set up by our team.
Yes. Your site is connected to your ScanSewa menu and ordering, so online updates and orders flow into the same system.
Yes. Every site is mobile-first and tailored to your brand, so it looks professional on any device.
Yes. Guests can browse, order and pay online, and those orders arrive in your live-orders queue like any other.
Our team handles design, hosting and setup end-to-end, so you can focus on running your business.
Run the floor from your pocket.
There are three apps: POS Master for owners, Captain for floor staff, and the ScanSewa app for customers — one platform, tailored to each role.
POS Master lets owners manage sales, staff and real-time analytics on the go, so you can run the business from anywhere.
Captain empowers floor staff to take orders and manage service efficiently from their phone, synced live with the POS.
Customers get a seamless self-service experience to scan, order and pay, plus loyalty rewards.
Yes. The apps receive over-the-air updates so you always have the latest features without a manual reinstall.
Simple plans that scale with you.
ScanSewa offers monthly and yearly plans per product, plus a custom enterprise suite. Annual plans include a free professional website. Contact us for a quote tailored to your business.
Yes. Plans scale from a single outlet to multi-location chains, so you only pay for what fits your business.
Annual plans include a free professional website plus the product features in your plan, and typically work out cheaper than paying monthly.
No. ScanSewa runs on devices you already own. If you want dedicated hardware we help you choose it, but it is optional.
Yes. Start with what you need and add products such as loyalty, KDS or the customer app as you grow.
Yes. For chains and special requirements we build a custom enterprise suite and quote. Talk to our team.
Connect ScanSewa to the tools you already use.
Yes. ScanSewa connects your CRM, accounting, payments, delivery and marketing tools into one platform, eliminating data silos with a single source of truth.
Yes. Developers can build on ScanSewa with our API and developer resources. Explore the developer docs to get started.
Yes. Sales, taxes and payments can flow to your accounting stack, and you can export clean, typed data to Excel any time.
Yes. Online and delivery channel orders can flow into the same order queue so your team works from one screen.
Yes. Our team at Lacspace builds custom APIs and middleware to connect your existing systems.
Developer docs, public data files and resources are all in one place. Start with our resources and developer pages.
Your business data, protected and private.
Yes. Security is built in with encryption in transit, strict multi-tenant isolation so each business only sees its own data, secure cloud infrastructure and regular backups.
Only you and the staff you authorize, according to their role. ScanSewa never mixes one business’s data with another.
Yes. Regular automated backups protect your data, so your history is safe even if a device is lost.
Core operations continue offline and sync securely when you reconnect, so you never lose a sale or a record.
Yes. We apply encryption, access controls and secure infrastructure. You can review our approach on the Security page.
Yes. Role-based permissions restrict sensitive actions like refunds, voids and reports to the right people, with a log of changes.
Tailored to how your business actually runs.
Restaurants, cafés, bars, cloud kitchens, retail shops, hotels, hospitals and malls — from a single outlet to multi-location chains.
Yes. QR ordering, KDS, table management and menu tools are purpose-built for food and beverage service.
Yes. The POS, inventory and analytics work just as well for retail counters and stores as for restaurants.
Yes. Multi-outlet management, roles and reporting suit hotels, malls and institutions with several service points.
Yes. ScanSewa is built for businesses across Asia and worldwide, with support for local currencies and markets.
Browse the use cases for your industry, or book a demo and we will map ScanSewa to your exact workflow.
Real help from a partner, not a vendor.
You get onboarding, training and responsive ongoing support, so your team is confident from day one and stays that way.
Yes. Our team imports your menu or catalogue, configures taxes and roles, and trains your staff during onboarding.
Reach us any time through our contact page and we will help with sales, onboarding or support questions.
Our blog and resources cover product guides, best practices and updates to help you get more from ScanSewa.
Yes. Staff training is part of onboarding, and the interface is simple enough that new team members pick it up quickly.
Managing your plan and account.
Your plan is managed from your account, and our team can help you upgrade, add products or adjust outlets any time.
Yes. Add outlets as you grow and manage them all from one centralized dashboard.
New features and products activate on your account, and our team helps you roll them out with no disruption to service.
ScanSewa is conceived, engineered and powered by Lacspace, a software technology company focused on making advanced business tools accessible.
Follow product news, releases and press through our changelog, blog and media pages.
Our team is here to help. Reach out and we’ll answer anything specific to your business — from setup and pricing to a tailored walkthrough.